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Customer Success Engineer

Customer Success Engineer
1plusX - Zurich, Switzerland
Negotiable
Full Time
Business Development & Management, Engineering & Technical, IT & Software Development
Customer Success

Do you love tackling business challenges using cutting-edge technology? We are looking for a Customer Success Engineer to join our team of X-perts! If you are a creative team player who loves making our customers’ lives easier by providing solutions to their challenges, you would like to be a part of a supportive and international team,  this is the place for you! We are 40+ colleagues coming from 20+ countries making our clients succeed.

 

About the role

  • Our team of customer engineers and managers are the dynamic duos who are in charge of the post-sales experience of our valued customers.
  • You are at the intersection of business and engineering.
  • This role onboards, supports and trains our customers and makes sure they understand how to make the most of our Data Management Platform while conducting technical integration workshops, onboarding process, ongoing management, upselling and rollouts of additional features.
  • You ensure that our customer issues are managed and solved in time. Your engineering background makes it possible to be the first point of contact for technical support queries and you are able to either fix them or document and raise the ticket appropriately for the engineering team to take over.
  • We are all about teamwork, your day-to-day work involves partnering with the Product and Engineering departments on customers’ priorities.

 

About you

  • You have a computer science, mathematics, information technologies background or similar experience.
  • You have 2 years of hands-on experience coding in a modern programming language and web technologies and are willing to learn.
  • You can communicate in English in clear and simple terms to technical as well as business people. You enjoy discussing and explaining technically complex setups to a diverse audience.
  • You are creative in coming up with non-straightforward technical solutions to our customers’ requirements that often cannot directly be solved using our standard tools.
  • You are well organized and enjoy working in 1plusX’s fast-paced environment. You can keep up with internal updates from Product and Engineering teams, as well as with topics from our customers and from the industry.
  • You have a logical and resilient mindset. You are able to dig until you find the right solution,  you can decide which tech to use and build on.
  • You are familiar with browser technologies like cookies, local storage, and are familiar with terms like REST API, HTTP, etc.
  • You are familiar with data analytics (mostly SQL, if possible Apache Spark) and with data formats like JSON, CSV or Avro.

Nice to have but not mandatory to apply:

  • Working experience in data science, big data or business intelligence projects.
  • Previous experience in customer support for a B2B SaaS company or in a dynamic startup environment.
  • Previous experience in the AdTech or MarTech industry.
  • Well versed with GitHub, Jira and other SaaS vendors

 

What’s in it for you?

  • At 1plusX, we highly value teamwork, and we are honest, open, warm, and direct with each other.
  • We actively foster diversity and inclusion. Being a part of our growing team means that you will be supported and challenged because we all contribute together to our success.
  • We promise that working with us is fun!

 

What’s in it for you?

  • At 1plusX, we highly value teamwork and we are honest, open, warm and direct with each other.
  • We actively foster diversity and inclusion. Being a part of our growing team means that you will be supported and challenged because we all contribute together to our success.
  • We promise that working with us is fun!

 

Some of our benefits: 

  • Equal pay framework to ensure equal pay and equal opportunity
  • Virtual Stock Options
  • Individual learning & development time and budget
  • Flexible schedule of office work and at-home work and 4 weeks of “Digital nomad” time

 

Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.

We are an equal opportunity employer. We base our recruitment decisions on qualifications, skills, knowledge, experience and essential business requirements regardless of race, religion, color, gender identity, age, disability status or sexual orientation.