Delivery Manager
Job Description
Review customer orders and plan and coordinate in the execution of projects and manage the client accounts
Develop scope and budget for projects
Ability to understand all technical aspects of the project and its requirements, articulate and communicate the same to internal stakeholders
Work with the Presales team to define the technical specification for features and functionalities and also determine the effort associated
Hands-on experience in creating SDD, SRS, Gantt Charts, etc.
Work closely with Engineering, Solutioning and Platform teams during requirement gathering and documentation phase to understand establish the scope of development work in projects
Provide suggestions on implementation approach, limitations/complexity around implementation with respect to the platform used, and recommendations for alternative solutions
Perform resource allocations and workload assignments according to project requirements.
Report project status to customers and develop required project documentation.
Serve as primary contact across all the projects being handled and concerns in assigned accounts
Must have skills:
8+ years of experience leading and delivering projects to high standards and managing high-value accounts
Basic understanding of application development technologies like Python, ML, API Integration, etc.
Good understanding of server/storage configuration, API Integration, Cloud deployment, and configuration
Should have experience working with large government clients and/or large enterprises in BFSI, eCommerce, Healthcare, Retail, and other such verticals
Proven track record of building positive and productive working relationships with customers for business growth
Ability to analyze and troubleshoot issues in a timely fashion
Ability to identify process improvements to achieve cost-effectiveness and time-saving
Proven ability to operate with authority and take critical business decisions to meet customer expectations.
Should have exceptional communication skills (verbal and written) in English
Essential Personal Attributes:
Must be a strong relationship builder with experience in managing all stakeholders
Interest in emerging technologies and how they can be applied to drive business outcomes
Demonstrated commercial and business focus
Negotiation and influencing skills utilizing a consultative approach
Ability to multitask and prioritize work to meet timeframes
Ability to take ownership of tasks as allocated and raise issues or request resources as appropriate
Ability to communicate technical information to non-technical colleagues and clients.
Excellent stakeholder management and reporting skills
Must be able to translate technical environments into business language
Strong commercial acumen