Supporting Derivco’s state of the art Sports Betting Software you will be responsible for the installation, configuration and ongoing maintenance of Derivco’s software in production environments on premises and in the cloud. Exceptional attention to detail, an enthusiastic and inquisitive attitude problem-solving and pattern analysis are required to support this fast-paced hybrid product.
You will need to be innovative and investigative, pre-empting problems with deployments before they go to live by reviewing change logs and getting to know the environment that you support. A strong feedback loop between IT and Dev is a necessity as we strive to become a truly “DevOps” product, prior experience in a development role is advantageous.
What you’ll be doing…
Planning and performing software releases and configuration, working to the agreed methodology.
Provide first line technical and product support to Derivco’s Sports Betting customers.
Creating and updating documentation for team processes and supported products.
Analyse and understand logged incidents with a strong technical awareness.
Provide effective, efficient and professional solutions to all customers queries or concerns.
Achieve key performance indicators and customer satisfaction metrics.
Contributing to improve the product & team through collaboration and innovation.
Provide support and deployment functions outside of normal working hours when required.
Weekend shift work will form part of this role.
Skills and Experience
Linux RHEL 6/7 (On premise and Azure Cloud )
Ruby
Go
Elixir
Erlang
Python
Bash
RabbitMQ
NGINX
thins
passenger
Apache
PostgreSQL
Java
Redis
Memcached
haproxy (load balancer)
Ansible (Playbooks / Galaxy)
Terraform
Nagios
F5 LTM
VMware Vcenter