Site Reliability Engineer (m/f/d)

Our Site Reliability Engineering (SRE) department functions as an interface between the Customer Success / CloudOps teams and Customer Integration Services. This area handles issues concerns bug fixes for software development, SaaS infrastructure performance and the interfaces between our products and customer systems.

Your challenge

• Third Level Support – Investigating and resolving disruptions that cannot be solved by Support or IT
•  In-depth analysis of bugs, formulation of solution suggestions and direct implementation of these solutions
• Consultation and coordination with Software Architecture team regarding architectural changes
•  Initial error evaluation and, if applicable, quick implementation of initial solutions and offering guidance/support to our software developers
•  Pointing out inconsistencies within our SaaS solution
• Supporting with data migration
• Conducting code reviews
• Performance optimizations
• Creation of error protocols
•  Cooperation with Project Management as well as our Product Owners

We offer

• Using agile approaches and state-of-the-art technologies in a high-performance environment (PhpStorm, 3 monitors)
• A company culture that fosters appreciation and collaboration
• A structured remote work onboarding phase, space to create and a diverse array of projects
• Flexibility in how you work (Home office with no current core work hours – we use an honor system in terms of hours worked)
• Regular opportunities for continuing education and personal development (e.g., with a focus on system architectures, planning and development)
• Flat hierarchies with an open-door policy in a relaxed yet professional atmosphere
• Regular team events and special attention paid to work-life balance (Home office, flexible work hours, on-site massages, gym access, parent-child rooms and more!)

Your qualification

• Degree or extensive training in an IT-related field or other relevant experience
• Multiple years of experience in the field of software development
• Experience in 3rd Level Support desired
• In-depth knowledge of PHP, JavaScript and MySQL
• Knowledge of React and Symfony would be advantageous
• Exceptionally high awareness of quality
• Deep understanding of software and system architecture and software design as well as TDD/BDD
• Broad and strong ability to analyze and conceptualize
• Highly responsible, able to work in an independent and structured manner
• Excellent problem-solving skills and ability to think outside the box
• Ability to work in a team; strong communication skills in German (B2 minimum!) and English

If you want to make the world a little bit safer and know more about environmental protection, occupational safety and sustainability, we are the right place for you! Find out who we are and how we work on YouTube and jobs.quentic.com